Can't Find Your Clinic on Rated Clinics? How Suggesting One Works
If a clinic you've used isn't on Rated Clinics, you can add it yourself for free and leave your review in the same form. Here's what the form asks for and what happens next.
If you can't find a clinic on Rated Clinics, you can add a clinic yourself through the suggest a clinic form. You give us the clinic's basic details and a review of your own visit in one go, and the listing goes up marked as patient suggested.
There's no fee, and you don't need an account to start. You create a free account, or sign in, at the last step so your review can be attached to you.
Why a clinic you've used might be missing
Most of our listings come from the Care Quality Commission register. That works well for dental practices and surgical clinics in England, but it leaves predictable gaps.
The CQC only regulates some cosmetic work. Its own guide to choosing cosmetic surgery says surgery, liposuction and thread lifts by healthcare professionals are in scope. Anti-wrinkle injections, dermal fillers, chemical peels, laser and IPL are not. A clinic offering only those treatments has no reason to be on the CQC register, so it won't have reached us that way.
The CQC also covers England only. Private dental practices in Wales register with Healthcare Inspectorate Wales, and independent clinics in Scotland with Healthcare Improvement Scotland. A clinic there won't have reached us through the CQC register.
Then there are the ordinary reasons a missing clinic turns up. A practice opened recently, changed its name, moved, or trades under a name that doesn't match its registered one.
Check it isn't listed under another name first
Before you suggest anything, search the clinic directory by postcode rather than by name. The name on a practice's sign is often not the one on its registration, which may be the owner's company name, and a postcode search will catch it.
If you find the right building under the wrong name, don't add a second listing. Leave your review on the existing page and mention the name you know it by. Duplicate listings split the reviews in two, which helps nobody.
Browsing by area through the locations pages is the other quick check, especially in larger towns where several practices share a high street.
What the form asks for
The form has two parts: the clinic, and your review. Both are needed. Listings are only added when a real patient vouches for the clinic, which is the whole point.
| Section | What you fill in | Required |
|---|---|---|
| Clinic | Name, website, street address, city, postcode, country | Yes |
| Clinic | Phone number | No |
| Treatments offered | Every treatment you know they offer, at least one | Yes |
| Your review | Star rating, the treatment you had, a headline, your experience | Yes |
| Your review | When you visited | No |
| Account | Create a free account or sign in, at the end | Yes |
The website field matters more than it looks. We check that the address works before the listing is published, so copy it from the clinic's own site rather than typing it from memory.
The review needs at least 30 characters, but a useful one runs to a few short paragraphs. Say what you had done, how it went, and anything they could have handled better.
What happens after you press submit
Your suggestion and your review go to us together. The two are handled slightly differently.
The listing is added as Patient Suggested. That's one of three trust tiers set out on our how we verify page. It means a patient who used the clinic added it and left a review. The listing is public, but it carries no badge, so visitors can see it hasn't been checked by our team yet.
Your review is held for moderation like every other review on the site. A person reads it before it goes live, usually within 24 hours, against the same review policy that applies everywhere. If it breaks a rule, it won't be published, and suggesting the clinic doesn't change that.
How a suggested listing earns more trust
Patient Suggested is a starting point, not a verdict. A listing can move up in two ways.
Community Verified happens on its own. Once three or more patients with separate accounts have had reviews approved, the listing earns that tier. So if you know other people who've used the clinic, telling them it's now listed is the most useful thing you can do.
Rated Verified is the gold tier, and only the clinic can start it. Our team checks the clinic against its regulator, looks at identity documents for its practitioners and reviews its indemnity cover. We don't take money for verification. A clinic that claims its listing through the free claim process can begin that.
A listing's position also depends on its Trust Score, which is calculated from the record. Nobody can pay to change it, including the clinic.
What we won't accept
A few things will stop a suggestion going through, and it's better to know them up front.
- Clinics you haven't been to. The review has to describe your own visit or consultation. Second-hand accounts aren't accepted.
- Your own clinic, or a competitor. Owners, staff, practitioners, their relatives and anyone paid by the clinic must not review it. If you run the clinic, see the section below.
- Reviews given for a reward. If the clinic offered a discount, free treatment or a prize draw entry for your review, we can't publish it. That's our policy and, since April 2025, it's also the law under the Digital Markets, Competition and Consumers Act 2024, as the CMA's fake reviews guidance explains.
- Other people's medical details. Write about your treatment, not anyone else's.
If you run the clinic
Don't use the suggest form for your own practice. It's built for patients, and a clinic account can't leave a review at all.
Go to For clinics instead. If your clinic is already listed, you can claim it for free and correct the details yourself. If it isn't, you can list it from there. Either way you'll be able to reply to reviews and start the checks for the Rated Verified badge.
If a patient has already suggested your clinic, that's fine. Claim the listing that's there rather than creating a second one, and the review they left stays attached to it.
When you suggest a clinic, the next patient finds it
When you're hunting for an NHS dentist or a safe injector, a blank town on a directory is a dead end. When you suggest a clinic, the next person searching your postcode finds it, along with one honest account of what it was like.
That's why we ask for the review at the same time. A listing with nothing on it tells a patient very little. A listing with one detailed review from someone who's been tells them a lot. If you need pointers, our guide on how to leave a review for your dentist works for any kind of clinic.
FAQ
Does it cost anything to suggest a clinic?
No. Suggesting a clinic and writing a review are both free, and so is the account you create at the end.
Do I need an account?
Not to start. You fill in the whole form first, then create a free account or sign in at the end. The account needs a confirmed email address, and we never publish it.
How long until the clinic appears?
The listing is added once we've checked the website address works. Your review goes through moderation and usually appears within 24 hours.
Can I suggest a clinic without leaving a review?
No. Every suggested listing needs a review from someone who has used the clinic. That's what stops the directory filling up with listings nobody has vouched for.
Will the clinic know I suggested it?
The clinic can read your review once it's live, as with any review. Your email address isn't published, but if you mention your appointment date or treatment, a small clinic may work out who you are.
What if I made a mistake in the clinic's details?
Contact support and tell us what needs changing. If the clinic later claims its listing, it can update its own details too.
Suggest a clinic we're missing